Residential Hi-Rise Management

1. Property Operations & Maintenance

• Routine Maintenance: HVAC, elevators, plumbing, electrical systems, and fire safety checks.
• Cleaning & Sanitation: Common areas, lobbies, windows, trash disposal, pest control.
• Security: Surveillance systems, access control, guard services, emergency protocols.
• Vendors & Contracts: Managing service providers, negotiating contracts, and enforcing service-level agreements.

2. Resident Relations & Communication

• On-boarding New Residents: Welcome packets, orientation, rules and regulations.
• Community Engagement: Events, feedback surveys, newsletters, digital platforms such as apps or portals.
• Conflict Resolution: Handling disputes such as noise complaints, parking issues professionally and impartially.

3. Financial Management

• Budgeting: Operating budget, reserve fund planning, forecasting capital expenses.
• Dues & Collections: Monthly fees, arrears management, transparent accounting.
• Audits & Reports: Regular financial reports, audits for transparency and compliance.

4. Governance & Compliance

• Board of Directors (HOA/COA): Meetings, elections, decision-making processes.
• Bylaws & Rules Enforcement: Consistent application of community guidelines.
• Legal Compliance: Adhering to local building codes, housing laws, and fair housing practices.

5. Technology & Tools

• Management Software: Platforms like AppFolio can streamline communication, maintenance requests, and accounting.
• Digital Portals: Allow residents to submit requests, pay fees, reserve amenities, etc.
• Building Automation Systems: Control HVAC, lighting, and security for efficiency.

6. Emergency Preparedness

• Evacuation Plans: Fire drills, natural disaster protocols, designated personnel.
• Insurance: Adequate building and liability coverage for risks.
• Crisis Communication: Systems to notify residents of emergencies quickly (email/SMS/software, website).

Best Practices for Success

• Maintain transparent communication.
• Be proactive, not reactive, with maintenance and issues.
• Cultivate a sense of community.
• Prioritize resident satisfaction and fairness.
• Regularly review contracts and insurance policies.